Privacy policy
Privacy Policy
SHEN ESSENCE UNIPESSOAL, Lda. is a company registered in Sintra that owns the trademark and domain of the Qihai website.
Qihai (i) sells natural and therapeutic products via the internet; (ii) is responsible for providing information on pharmaceuticals and phytopharmaceuticals, biocosmetics, aromatherapy, nutrition and dietetics and (iii) shares real life stories with prior authorization of its image and audio rights.
Qihai respects your privacy and your right to control your personal data. The personal data provided by users of the website will be subject to computer processing and will be included in the company's database. Whenever it is necessary to collect personal data to make it available to any third party service, such collection will be carried out in strict compliance with the General Data Protection Regulation - (Regulation (EU) 679/2016 of April 27, 2016) and related national, European and international legislation.
Qihai ensures that the data collected is strictly necessary to fulfill the purposes of customer management (including profiling); marketing and advertising, invoicing of purchases, deliveries and repairs. When you provide us with (i) personal information in order to complete a transaction (such as name, billing and shipping address, telephone contact and e-mail address), (ii) payment card information in order to process your purchase, (iii) place an order, arrange a delivery, (iv) make a purchase, (v) make a purchase, (vi) make a purchase, (viii) make a purchase, (viii) make a purchase, (viii) make a purchase.
We offer you the opportunity to create a personal account to make your purchases faster, easier and more accessible. By creating this account, you authorize Qihai to store your name and e-mail address. To create it, all you need is a username and a password of your choice. This way, you can access your online account at any time, but also add, delete or change individual, contact, delivery, favorite products, payment and billing information. If you choose to include such additional information, you also authorize Qihai to store such information until such time as you decide to change or delete it.
If you subscribe to our newsletter, you automatically receive all contact information as well as news of new products, services and promotions. All this information is collected so that we can properly process your order, as well as sending you all the necessary information, including shipping information and the status of your order. You can unsubscribe at any time. If you wish to do so, please send an e-mail to info@qihai.pt and mention your name and e-mail address, or click on the unsubscribe button at the bottom of the e-mails we send you.
You can contact us at any time at info@qihai.pt to ask us to (i) access, change or not use the personal information you have provided, (ii) withdraw any consent you have previously provided, (iii) tell us to refrain from communicating about products or services and (iv) answer questions you may have about privacy practices. We are committed to informing you if our information practices change and we will update the privacy policy on the website.
Payment
Payment information, such as credit card numbers, paypal and mbway, is processed by Stripe and Eupago, a PCI-certified payment service. PCI-DSS requirements help ensure the secure handling of payment information by our store and service providers.
Security
Your data will not be retained beyond the period strictly necessary for the purposes established and in accordance with the applicable rules and laws.
To protect your personal information, we have taken appropriate precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed. If you provide us with credit card information, the information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
When browsing our website, information relating to navigation on the user's terminal may be saved through the use of Cookies (data files). For the purpose of tracking navigation or analyzing user behavior, namely, but not limited to:
- measuring the number of visitors, as well as their content;
- saving customer account information when the user logs in;
- saving the shopping cart for an encouraged time; customizing the display of user-accessible content.
Disclosure
We will not disclose our customers' personal data to other entities unless we are required to do so by law or for any breach of our Terms and Conditions of Service.
TERMS AND CONDITIONS
We reserve the right to modify these terms and conditions at any time, at our sole discretion.
The reproduction, transfer, distribution or storage of the contents of the www.qihai.pt website or any of its social media platforms for purposes other than strictly private use is prohibited, except in the case of prior written consent from SHEN ESSENCE UNIPESSOAL Lda.
1. Scope and Object of the General Store Conditions
The Terms of Service apply to all users of the site, browsers, suppliers, customers, merchants and/or content contributors. We advise you to read our Terms and Conditions carefully before using our services. By registering or purchasing from our store you agree to our Terms and Conditions mentioned below. If you do not agree to any of our Terms and/or Conditions, you will not be able to use our services.
Our service consists of making available, via the address www.qihai.pt, direct access to the online store which, in addition to providing a great deal of relevant information on a range of products and/or services, allows you to electronically order the products advertised therein, under the terms and conditions described herein.
The purchase of our products must be made by users aged 18 or over (individuals under this age must be authorized by their representatives). The elements and information transmitted by the user will have full legal effect, with the user acknowledging the electronic purchases and not being able to claim the lack of signature for non-compliance with the obligations assumed.
2. Product Information and Content
Qihai will pay attention to any typographical errors in the description and information provided throughout the site. If you purchase a product that has different characteristics to those presented online, you have the right to withdraw from the purchase contract under the applicable legal terms.
Qihai will do its utmost to send you all the products you have ordered, but it is possible that, in certain cases and due to causes that are difficult for us to control, such as human error or computer system failures, it will not be possible to make any of the products you have ordered available. If a product is not available after you have placed your order, you will be notified by email or telephone. You will then be offered the chance to cancel the order with a refund, if you have already paid for it.
All information on price, products, specifications, promotional actions and services may be changed at any time by the Qihai team.
3. Responsibilities
3.1 All products and services sold in our store are in accordance with Portuguese law.
3.2 Qihai, Lda. has adequate levels of security, but is not responsible for any losses suffered by the user and/or third parties as a result of delays, interruptions, errors and suspensions of communications caused by factors beyond its control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, the connection software or any computer viruses or resulting from the downloading (“download”) through the service of files infected or containing viruses or other properties that may affect the customer's equipment.
3.3 Data and information consultations carried out within the scope of this service are presumed to have been carried out by the user, and Qihai, Lda. shall not be held liable for any misuse, abuse or fraudulent use of the information obtained.
3.4 Qihai, Lda. shall not be liable for any loss or damage caused by misuse of the service which is not directly attributable to it by way of fraud or serious fault.
3.5 Qihai, Lda. shall not be liable for any loss or damage arising from non-compliance or defective compliance with the service when this is not directly or indirectly attributable to it by way of gross negligence or fault, and shall not be liable in particular for (i) errors, omissions or other inaccuracies relating to the information made available through the Service; (ii) damages caused by the fault of the user or third parties, including infringements of intellectual property, (iii) non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) non-compliance or defective compliance resulting from the occurrence of situations of force majeure. That is to say, situations of an extraordinary or unforeseeable nature, external to the entire Qihai team and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other situations not controllable by Qihai, Lda. which prevent or hinder the fulfillment of the obligations assumed.
3.6 We do not guarantee that:
i) the service is provided on an uninterrupted basis, is secure, error-free or works infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the service fulfills any expectations of the user in relation to the same;
iii) any material obtained in any way through the use of the service is used at the user's own risk and the user is solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from such operation.
iv) no advice or information, whether oral or written, obtained by the user through our service shall create any guarantee that is not expressed in this document, General Terms and Conditions.
3.7. The user accepts that Qihai, Lda. cannot in any way be held responsible for any damage such as loss of profits, data, content, or any other loss (even if it has been previously advised by the user of the possibility of such damage occurring), resulting from:
i) the use or impossibility of using the service;
ii) the difficulty of obtaining any substitute goods/services;
iii) unauthorized access or modification of personal databases.
4. Consumer obligations
4.1. The user undertakes to:
i) provide correct personal data and addresses;
ii) not use false identities;
iii) respect the order limits imposed.
4.2 If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or possible non-delivery, the responsibility lies with the user, and Qihai, Lda. declines any responsibility. In the event that the consumer violates any of these obligations, our company reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available at the same time and not allow future access to any or all of the services made available by Qihai, Lda.
5. Privacy and Personal Data Protection
5.1. Qihai, Lda. guarantees the confidentiality of all data provided by its customers.
5.2 The personal data identified on the order form as having to be provided is indispensable for the provision of the service. The omission or inaccuracy of the data provided by the customer is their sole and entire responsibility and may result in the Qihai team refusing to provide the service.
5.3 The user's personal data will be processed and stored by computer and is intended to be used by Qihai, Lda. within the scope of the contractual and/or commercial relationship with the prospective client.
5.4 Under the terms of the applicable legislation, the user is guaranteed the right to access, rectify and update their personal data, either directly or upon written request.
6. Cancellation of orders
6.1 At the customer's request
The customer can cancel their order by contacting Qihai, Lda. by telephone or email, quoting the order number, which will be accepted as long as the order has not yet been processed. Once the order has been processed, Qihai, Lda. will try to deliver it, but the customer has the option of not accepting it.
For the purposes of cancellation, the user must provide the following information:
a) order number
b) TIN with which you placed the order and delivery address
6.2 Por decisão da Qihai, Lda.
Reservamo-nos ao direito de não processar encomendas, quando se verificar alguma inconsistência nos dados pessoais apresentados ou se observar má conduta por parte do comprador. A Qihai, Lda. reserva-se ao direito de não efetuar o processamento de qualquer encomenda ou reembolso, no caso de se verificarem erros nos valores e/ou características dos produtos, quando estes decorrerem de problemas técnicos ou erros alheios à nossa empresa.
7. Return (Right of withdrawal)
7.1. Consumers may exercise their right of withdrawal, without any compensation being required, within 7 days of receiving the delivery.
To exercise this right, the user must communicate via email (info@qihai.pt) and mention that they wish to return the products purchased together with the order number and their personal details within the aforementioned period.
The consumer must return the items to Qihai, Lda. in the proper conditions of use within 7 days from the date of the notice of withdrawal.
The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The package and the indicated documents should be sent to the following address:
Qihai, Lda
R. Francisco Costa, Nº16 - 2ºC
2635-584 Rio de Mouro
If the user opts for other forms of return, the respective shipping costs will be their responsibility.
7.2 Após a receção da devolução na Qihai, Lda. o utilizador será reembolsado do montante correspondente ao valor pago pela encomenda (valor da fatura de venda, menos o valor dos portes de envio e recolha). Caso o utilizador tenha utilizado um código de desconto promocional, esse valor não será reembolsado, ou seja, o reembolso será apenas do valor efetivamente pago pelos bens ou serviços.
7.3 O método de reembolso depende do método de pagamento utilizado para a encomenda. No caso de pagamentos por cartão de crédito e PayPal, estes são creditados nas respectivas contas. Em todos os outros casos, quando é fornecida a informação do NIB, o reembolso é efectuado para a conta bancária indicada. Os reembolsos serão efectuados no prazo de 5 dias após a receção da vontade de desistência e da receção da devolução do artigo.
7.4 Se algum dos componentes do artigo vendido estiver em falta ou se algum deles não estiver em excelente estado, não será efectuado qualquer reembolso do preço e o produto será reenviado para a morada de envio original.
8. Defeitos de fabrico
8.1 Em caso de “defeito de fabrico”, ou seja, quando são detectadas falhas nos equipamentos que, em princípio, não se enquadram no âmbito da respectiva garantia, o utilizador deverá proceder à devolução dos artigos juntamente com uma cópia da fatura. No entanto, deverá notificar-nos previamente por e-mail (info@qihai.pt) e mencionar/descrever o dano, anomalia ou outra causa, bem como o número e identificação da encomenda, no prazo de 7 dias após a receção da entrega. Devolver a:
Qihai, Lda
R. Francisco Costa, Nº16 - 2ºC
2635-584 Rio de Mouro
Se o utilizador optar por devolver o produto de outra forma, será responsável pelos custos de envio.
8.2 Para que o produto possa ser trocado, deverá garantir que a embalagem está completa (caixa, manual de instruções, certificado de garantia, terminal e acessórios) contendo todos os componentes que a constituem, em excelente estado de conservação.
8.3 Se faltar algum dos elementos acima referidos, ou se algum dos componentes não estiver em excelente estado, não será efectuada qualquer troca e o produto será devolvido ao cliente.
Here’s the full translation of your text into English:
9. Warranty
9.1. All products available in the store are properly certified by the competent international entities.
10. Intellectual Property
10.1. The store is a registered website, and the service provided by the website is the responsibility of Qihai, Lda.
10.2. The user acknowledges that the service contains confidential information and is protected by copyright, industrial property rights, and other applicable legislation.
10.3. The user acknowledges that any content appearing in advertisements, promotions, or mentions of any sponsor or advertiser is protected by copyright laws and related rights, industrial property laws, and other property protection laws. As such, any use of such content can only occur with express authorization from the respective rights holders.
10.4. The consumer agrees to fully respect the rights referred to in the previous paragraph, notably refraining from performing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission, or making such content publicly available, or any other unauthorized acts concerning such content.
11. Service Security Conditions
11.1. The user agrees to comply with all applicable legal provisions, including refraining from performing or encouraging illicit acts or acts contrary to good customs, such as indiscriminate sending of unsolicited communications (spam) in violation of applicable legislation on personal data processing and advertising communications via automatic calling devices, and must also observe the rules for using the service.
11.2. The user expressly acknowledges and accepts that we operate a public electronic communications network that can be used by multiple users, and as such, is subject to system overloads, and therefore Qihai, Lda. does not guarantee uninterrupted service, data loss, or delays.
11.3. Qihai, Lda. also does not guarantee the provision of the Service in cases of unforeseeable system overloads or force majeure situations, such as extraordinary or unforeseen circumstances beyond Qihai, Lda.’s control.
11.4. In case of interruption in the service due to unforeseeable system overloads, Qihai, Lda. commits to restoring its functionality as quickly as possible.
12. Suspension and Deactivation of the Online Store Service
12.1. Regardless of any prior or subsequent communication, Qihai, Lda. may, at any time and at its sole discretion, discontinue the availability of the Service or part of the Service to one or more users.
12.2. Qihai, Lda. also reserves the right to suspend or terminate access to the service immediately in the following cases:
a) When the user fails to observe the terms of use referred to in point 4 and other terms mentioned in the General Terms and Conditions;
b) When Qihai, Lda. ceases access to the store, with prior notice given 15 days in advance of the cessation date.
12.3. The suspension or termination of the service by Qihai, Lda., as outlined in the previous paragraphs, does not entitle the user or third parties to any compensation or other form of indemnity, and Qihai, Lda. cannot be held responsible or liable for any consequences resulting from the suspension, cancellation, or termination of the services.
12.4. In the situations described above, Qihai, Lda. will notify the user in advance so that they can safeguard the content of their order viewing area within 15 working days from the email notification or availability of the information on the main store page.
13. Communications
13.1. Without prejudice to other forms of communication provided in these General Terms and Conditions, notifications made to the user related to the Service, including any changes to these General Terms and Conditions, may be sent to the user’s email address, via SMS, or by phone contact.
13.2. The user agrees to receive all communications and/or notifications related to the online store at the address, phone number, and/or email address provided during the ordering process.
At any time, the user may request not to receive these communications and/or notifications by selecting the “Do not receive the Newsletter” option included in each Newsletter.
14. Technical Settings
14.1. Without prejudice to the provisions of the following paragraph, Qihai, Lda. may change the service and/or the technical conditions for providing the service, as well as the corresponding usage rules, and must notify the user of such changes with at least 5 days' notice.
14.2. The current version of these General Terms and Conditions and their annexes is available at www.qihai.pt.
15. Communications
15.1. Whenever Qihai, Lda. deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely adjust network configurations.
15.2. Without prejudice to the provisions in the following paragraphs and considering the innovative nature of the service and potential technological developments it may undergo, Qihai, Lda. may alter the technical settings of the service whenever it deems it necessary to adapt it to technological developments.
15.3. However, Qihai, Lda. does not guarantee the user any upgrades or improvements to the service.
15.4. Some upgrades or new service features may only be available upon payment by the user and/or subscription.
16. Complaints
16.1. The user may submit any contractual disputes to arbitration and mediation mechanisms that are legally constituted or may be in the future, as well as file complaints with Qihai regarding actions or omissions that violate the applicable legal provisions for the acquisition of goods.
16.2. The complaint must be submitted within a maximum of 30 days from the user’s awareness of the facts, and it will be recorded in Qihai's information systems. Qihai must resolve the complaint and notify the interested party within a maximum of 30 days from the date of receipt.
17. Applicable Law
The contract is governed by Portuguese Law.
Shipping, Exchanges, and Returns
All orders are shipped from our headquarters in Sintra and transported by DPD. Delivery hours are between 09:00 and 19:00 on business days.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to follow your order through the process until it reaches you.
PARTNER LOCATIONS
At a time to be arranged with the partner, after receiving an email from us requesting collection from the selected location.
PICKUP POINT
The DPD carrier has over 600 pickup points in Portugal, and you can choose the one that best suits you, with the option of extended hours, on business days and weekends.
DELIVERIES TO ADDRESS
Country
Delivery Estimated Time*
Portugal Mainland
From 2 business days
Portugal Islands and EU
10 business days, depending on destination
If you wish to change the delivery address of an order that has already been processed or shipped, any additional costs will be at your expense.
In case of incorrect or incomplete delivery details that prevent the carrier from making the delivery, Qihai disclaims any responsibility for delays or loss of the order. If a new shipment is necessary, the costs will be borne by the customer. The estimated delivery dates provided are merely indicative; any delay in the dispatch of products does not entitle the customer to compensation. If the customer does not claim the order from the carrier within the time allowed, and the order is returned to Qihai, the transportation costs for a new shipment will be borne by the customer.
TAXES AND DUTIES
If a purchase is made outside of Portugal, local import taxes and duties may apply once the order arrives in your country. We inform you that we have no control over these fees, nor can we predict them or be held responsible for them.
EXCHANGES AND RETURNS
As per Decree-Law No. 143/2001 of April 26, the consumer has a 14-day period to return or exchange items, provided they have not been opened, used, or damaged. The product must be returned properly packaged, in the same condition it was sent, via registered mail addressed to Qihai – Rua Alexandre Herculano, 19, r/c 1259-008 Lisbon. The invoice serves as proof of purchase and must be presented for this purpose. We also inform you that transportation costs for the return are the responsibility of the customer, except for items that were incorrectly supplied.
All items are carefully packaged in secure packaging to ensure their integrity. If you notice external damage to the product’s packaging, you should report this defect to the carrier at the time of delivery, also referencing it on the delivery confirmation document. You should also contact us immediately after receiving the damaged product.
Qihai reserves the right to reject items that appear to have been altered, used, damaged, or opened due to misuse.
INVOICE
If you wish to receive an invoice for your order, please provide your name, tax identification number (NIF), and address in the respective fields during the ordering process. If you do not do so, the invoice will be issued as a final consumer, and it will not be possible to reissue it.
DISCLAIMER
All information on this website is for informational purposes only and does not replace the advice of a qualified healthcare professional. The informational content about each product is not intended to make any evaluation, diagnosis, or serve as guidance for any symptoms or conditions you may have. Our intention is strictly informational. Always consult your doctor or pharmacist before starting any dietary supplement or herbal treatment and do not hesitate to contact them if you experience any adverse reactions or if symptoms persist.